Privacy Policy

At Hear & Now ("we," "us," or "our"), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), purchase our products, or book an appointment for our hearing care services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, or book an appointment.

Personal Information: * Name, email address, phone number, and billing/shipping address.

  • Payment details (processed securely through our payment providers; we do not store full credit card numbers on our servers).

Health and Medical Information:

  • Information related to your hearing health, audiogram results, medical history, and insurance details that you provide to us when booking an appointment or during your consultation. (Note: Protected health information handled in our physical clinics may be subject to additional healthcare privacy disclosures provided to you in-person).

Automatically Collected Information: * When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and data about how you interact with our website (via cookies and similar tracking technologies).

2. How We Use Your Information

We use the information we collect to operate our business and provide you with the best possible hearing care experience. This includes:

  • Fulfilling your product orders and managing your appointments.

  • Communicating with you regarding scheduling, test results, or customer service inquiries.

  • Processing insurance claims on your behalf.

  • Sending you marketing and promotional communications (you can opt-out at any time).

  • Improving our website functionality, security, and user experience.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following situations:

  • Service Providers: We share data with trusted third-party vendors who assist us in operating our website (like Shopify), processing payments, scheduling appointments, or securely storing data.

  • Healthcare & Insurance Partners: With your consent, we may share necessary information with your insurance provider to process claims, or with your primary care physician to coordinate your audiological care.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request that we correct or update your information.

  • Request the deletion of your personal data.

  • Opt-out of receiving marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email we send.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us.